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Hats Off!!

My wife and I can only describe our experience with Skaffs as excellent. During a recent remodeling project we purchased furniture, flooring and area rugs. Our interaction was exceptional in all areas. Whether working with their salesman, delivery people, installers or Skaff family members themselves everyone provided the same great care and professionalism.
I have to add that it was very satisfying to “buy local”. To support a business that has been in our community for generations, with employees and family members that support, interact, and live in that community makes the experience that much better.
Hats off to an amazing local treasure.
Jim and Kathy Cheek

 

Our lift chair arrived January 17 in excellent condition at the hands of Monroe and Chris.  We were very pleased and impressed with the two gentlemen’s genuine care and delivery style.  Both were diligent in making sure we understood how our new chair worked and determined everything was operating at 100% function.  I feel these two work well together like a well oiled machine and are an asset to your store.  Two pleasant and very likeable ‘gentlemen’.  Thank you   Paula    PS  Husband loves his new lift chair!

 

What a great experience it was Friday afternoon when Monroe and Jerome delivered our furniture. I was very impressed with their great attitudes and pleasant demeanor. It was very hot yesterday Friday 8-5-16, I had already received a call that the delivery was going to be late due to the truck breaking down. I was expecting to meet two people that might be in bad moods because they were working late on a Friday night. I was very pleased to see just the opposite. Monroe and Jerome both took time to answer questions and ensure that the furniture was not damaged. They also took time to place the couch to insure that it would not hit the wall when reclining. Skaff is very lucky to have such pleasant and friendly employee’s again representing Skaff at the end of the sales transaction. Please thank both Monroe and Jerome for again for making the delivery a good experience.

Gerard M.,  Fenton

 

Thank you, Shaye, for the gracious, handwritten card.  Civilization is alive and well after all.   My new bedroom set is beautiful and I am sleeping better on the new mattress.  The men who delivered it were great!  It probably took them an hour and a half to assemble it, and they could not have done it any better.  My sister and I enjoyed meeting you and working with you.  You made us feel very comfortable and, yes, the next time I need something for my house, I will come straight to you.

Jim M. 

 

We moved to Grand Blanc ten years ago. Since that time, one room at a time, we replaced the carpeting (and wood floors) in every single room in our home. When looking to begin, we went to Skaff carpet where we met Eric McCroan for the first time. From the vey beginning we was remarkably helpful, from selecting the right carpet to setting up delivery dates. Having four dogs in the house, replacing more carpet from time to time is most certainly in our future. We will continue to go to Skaff and seek out Eric for his guidance.
Thanks Eric
Doug L, Grand Blanc

 

Yesterday Ron Howard fixed our carpet problems to perfection. We were amazed at the creativity he demonstrated. Our cat had been eating our carpet and we needed a metal strip along the carpet border to stop the carnage.

The service you provided only reinforces our feelings about Skaff We buy our furniture and carpeting from Skaff and wouldn’t go anywhere else.

Thanks again for your thoughtfulness and legendary customer service. It cements the customer bonds a whole lot more than price alone.”

Paul V, Grand Blanc

 

I relocated to the Flint area for a job 27 years ago. I didn’t know any of the businesses in town at all. I was in need of new carpet and vinyl flooring for a house I bought in 1990 and began my search in the Yellow Pages. I did competitive shopping and decided on Skaff. The professional service did not end at the showroom, extending to the installation team. The value price, quality of the materials and the workmanship was terrific. I have since, purchased furniture at Skaff as well. Pieces that I bought at Skaff over 20 years ago are still holding up well, much better than two recliners I bought only six years ago from a Michigan chain store. I recently purchased two beds at Skaff and could not be more happy with the price I paid, nor the delivery and setup. Thank you for making all future flooring and furniture buying decisions easier.

Mike H,  Flint

 

We have shopped at Skaff for years. Larry Hoover has helped us many times! He is great! Thank you Larry!

Darlene A

 

Pat, this was an excellent experience.  You were  very helpful, always pleasant to deal with.  The men who delivered everything were also very nice and assisted with getting the rug centered and the furniture placed.  I have and will continue to recommend Skaff.

Sue J.

 

We were very satisfied with our service and thought Pat was most helpful.  We love our sofa

Bill and Charlene H.

 

Dear Pat

Thank you so very much for all your help during my recent re-decorating.

Skaff has always stood behind their sales but the special salespeople like yourself make the customers continue to return.

Too often a thanks is left when the bill is paid but this comes as a personal Thank You to you.  Jack and I really appreciated all your help.

My next project this fall is to do two bedrooms from the top to bottom and be assured I’ll be returning to you .

Sincerely

Gail H.

 

Dear Sir

After 22 years of wonderful service our carribean blue LEE carpet covering our living room, dining room, two bedrooms and hall is still beautiful.  It has no stain, no signs of wearing, a very soft padding and the color is beautiful with no fading.

I can truly say that our carpet today is as nice as it was on the day of installation

Thank you

Doris G.,  Ann Arbor

 

My wife and I were in your store and purchased a sofa and a love seat.  The salesperson, Mrs. Betty Grabenhorst, was very polite, helpful, and knowledgeable about her job and products.  We had our furniture delivered and the delivery men Monroe and Terry did one excellent job and were very polite and courteous.  Our experience at Skaff was very delightful and we are sure we will do business there once again.  Thank you very much for making us satisfied and happy customers.

Jerry and Bobbie L.

 

I would like to take this opportunity to commend two members of  your sales staff for their outstanding service while completing my purchase

David Midkiff started the experience with efficient and knowledgeable help in choosing a quality brand of carpeting.  Allowing me to take home samples to see them in my house afforded me the opportunity to make a thorough decision that I’m very happy with.  Both color and texture were determined by this method.

I was then introduced to Betty Grabenhorst by Dave.  She really knows her products well and made great suggestions to guide me in furnishing my home.  She thought of all the little things that men don’t normally consider when taking on a project like this.  I have to say I am very pleased with all my furniture selections and Betty played a major role with her expertise.

To sum this all up, I am very happy with my shopping experience at Skaffs and recommend Skaffs and particular Dave and Betty, to anyone making an interior decorating change.  These sales were completed entirely free of pressure of any kind.  Thank you for a job well done.

Regards

Terry R.

 

Hi Betty, 

First of all, thank you for yoyur attentive assistance as we searched Skaff for potential furniture!  You were very helpful with our final choice. Everything arrived as scheduled and we are very pleased!  Still have a few more items to find, so you may see us again.  All in all, our first visit to Skaff was a welcome change.  Please let Richard know this as well as he played a role in this experience.

PS: Delivery guys Chris and Monroe were polite and efficient.

Best Regards,

Sandi N

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