CUSTOMERS FOR LIFE
Dear Dick Skaff,
I know that my wife and I have met you while at the store on several occasions however, we wanted to provide you with some feedback to compliment you on having one of the most professional companies and staff that we have every dealt with and for demonstrating the true meaning of customer satisfaction time-after-time!
My wife and I have been loyal customers of Skaff for many years in regards to all of our furniture and carpeting purchases whether they have been for a single chair or a full bedroom set, living room set, etc., as well as new carpeting through-out our entire home.
That being said, it’s evident that your staff puts your customers in high regards as demonstrated by all of your employee’s attitudes and willingness to take the extra step at helping achieve complete customer satisfaction with their furniture and carpet needs. …. It has been a true pleasure working with such a professional staff.
I know that the entire staff at Skaff is willing to go the extra mile helping customers based on what we have seen while at the store. However, I would like to personally thank “David Smith”, Vice President of Operations/Floor Sales Representative as well as “Shaye Tennant”, Furniture Sales Representative for providing us the best service and pricing on our purchases.
They are both very professional and courteous…and are truly “Committed” to customer satisfaction!
Continuing on with Skaffs’ commitment to customer satisfaction, both David and Shaye took the time fully explain the difference in the products that we were looking to purchase while at the store as well as following up with a simple phone call for any questions that we had even after we had left the store. In addition, we even received a simple “Thank You” card after our purchases…That’s what I call “dedication, professionalism and pride” in having such great employees that are willing to take the extra step for achieving happy customers!
In the end, it’s evident that you put your customers in high regards as demonstrated by all of your employee’s attitudes and willingness in helping achieve complete customer satisfaction. …. It has been a true pleasure working with such a professional business… and once again personally thank David Smith and Shaye Tennant for all that they have done for us regarding our carpet and furniture needs
The process would not be complete without giving a shout-out to the delivery team and carpet installers especially Chris of the delivery teams as well as Bobby your carpet installer. Both Chris and Bobby have always been very polite, professional and a joy to work with when they show up at house.
Again, my wife and I feel thankful that we chose Skaff for all of our carpet and furniture needs. Not primarily because of the quality or the cost…but because of the people on your staff. Everyone we had the pleasure of meeting during the process from David and Shaye, to Chris and Bobby really showed what it means to have dedicated people working for your company. Courteous, welcoming, professional and skilled at their jobs is what we saw. That’s why we don’t even waste our time with other furniture and carpet establishments because we know that we are going to be treated fairly and get great customer service when it comes to our purchasing experience!
Lastly, we will continue to shop as well as recommend Skaff to our family and friends for any of their furniture and/or carpet needs!
Customers for Life….
Mike & Mary S.
Grand Blanc, MI
I’ve been on a mission to find a new couch that will be pet friendly. After many failed attempts, I came to Skaff’s and talked to Betty Grabenhorst. I told her what I was looking for,and she said she had the perfect couch. She was absolutely right. It was the right color and style and the best part, with fabric protector added, my dogs can’t destroy it. I can’t tell you how happy I am to find exactly what I was looking for. Thank you Betty!
After having a very disappointing experience at another local furniture store, I was thrilled when I had the pleasure of working with Betty Grabenhorst. I told her that I was looking for a couch that was pet friendly and what color I would need. She found me exactly what I was looking for and it was a great price. The couch was delivered today and it looks amazing. Thank you Betty for a great shopping experience. Kim Forystek
Our lift chair arrived January 17 in excellent condition at the hands of Monroe and Chris. We were very pleased and impressed with the two gentlemen’s genuine care and delivery style. Both were diligent in making sure we understood how our new chair worked and determined everything was operating at 100% function. I feel these two work well together like a well oiled machine and are an asset to your store. Two pleasant and very likeable ‘gentlemen’. Thank you Paula PS Husband loves his new lift chair!
What a great experience it was Friday afternoon when Monroe and Jerome delivered our furniture. I was very impressed with their great attitudes and pleasant demeanor. It was very hot yesterday Friday 8-5-16, I had already received a call that the delivery was going to be late due to the truck breaking down. I was expecting to meet two people that might be in bad moods because they were working late on a Friday night. I was very pleased to see just the opposite. Monroe and Jerome both took time to answer questions and ensure that the furniture was not damaged. They also took time to place the couch to insure that it would not hit the wall when reclining. Skaff is very lucky to have such pleasant and friendly employee’s again representing Skaff at the end of the sales transaction. Please thank both Monroe and Jerome for again for making the delivery a good experience.
Gerard M., Fenton
Thank you, Shaye, for the gracious, handwritten card. Civilization is alive and well after all. My new bedroom set is beautiful and I am sleeping better on the new mattress. The men who delivered it were great! It probably took them an hour and a half to assemble it, and they could not have done it any better. My sister and I enjoyed meeting you and working with you. You made us feel very comfortable and, yes, the next time I need something for my house, I will come straight to you.
We moved to Grand Blanc ten years ago. Since that time, one room at a time, we replaced the carpeting (and wood floors) in every single room in our home. When looking to begin, we went to Skaff carpet where we met Eric McCroan for the first time. From the vey beginning we was remarkably helpful, from selecting the right carpet to setting up delivery dates. Having four dogs in the house, replacing more carpet from time to time is most certainly in our future. We will continue to go to Skaff and seek out Eric for his guidance.
Doug L, Grand Blanc
Yesterday Ron Howard fixed our carpet problems to perfection. We were amazed at the creativity he demonstrated. Our cat had been eating our carpet and we needed a metal strip along the carpet border to stop the carnage.
The service you provided only reinforces our feelings about Skaff We buy our furniture and carpeting from Skaff and wouldn’t go anywhere else.
Thanks again for your thoughtfulness and legendary customer service. It cements the customer bonds a whole lot more than price alone.”
Paul V, Grand Blanc
I relocated to the Flint area for a job 27 years ago. I didn’t know any of the businesses in town at all. I was in need of new carpet and vinyl flooring for a house I bought in 1990 and began my search in the Yellow Pages. I did competitive shopping and decided on Skaff. The professional service did not end at the showroom, extending to the installation team. The value price, quality of the materials and the workmanship was terrific. I have since, purchased furniture at Skaff as well. Pieces that I bought at Skaff over 20 years ago are still holding up well, much better than two recliners I bought only six years ago from a Michigan chain store. I recently purchased two beds at Skaff and could not be more happy with the price I paid, nor the delivery and setup. Thank you for making all future flooring and furniture buying decisions easier.
Mike H, Flint
We have shopped at Skaff for years. Larry Hoover has helped us many times! He is great! Thank you Larry!
Pat, this was an excellent experience. You were very helpful, always pleasant to deal with. The men who delivered everything were also very nice and assisted with getting the rug centered and the furniture placed. I have and will continue to recommend Skaff.
We were very satisfied with our service and thought Pat was most helpful. We love our sofa
Bill and Charlene H.
Thank you so very much for all your help during my recent re-decorating.
Skaff has always stood behind their sales but the special salespeople like yourself make the customers continue to return.
Too often a thanks is left when the bill is paid but this comes as a personal Thank You to you. Jack and I really appreciated all your help.
My next project this fall is to do two bedrooms from the top to bottom and be assured I’ll be returning to you .
After 22 years of wonderful service our carribean blue LEE carpet covering our living room, dining room, two bedrooms and hall is still beautiful. It has no stain, no signs of wearing, a very soft padding and the color is beautiful with no fading.
I can truly say that our carpet today is as nice as it was on the day of installation
Doris G., Ann Arbor
My wife and I were in your store and purchased a sofa and a love seat. The salesperson, Mrs. Betty Grabenhorst, was very polite, helpful, and knowledgeable about her job and products. We had our furniture delivered and the delivery men Monroe and Terry did one excellent job and were very polite and courteous. Our experience at Skaff was very delightful and we are sure we will do business there once again. Thank you very much for making us satisfied and happy customers.
Jerry and Bobbie L.
I would like to take this opportunity to commend two members of your sales staff for their outstanding service while completing my purchase
David Midkiff started the experience with efficient and knowledgeable help in choosing a quality brand of carpeting. Allowing me to take home samples to see them in my house afforded me the opportunity to make a thorough decision that I’m very happy with. Both color and texture were determined by this method.
I was then introduced to Betty Grabenhorst by Dave. She really knows her products well and made great suggestions to guide me in furnishing my home. She thought of all the little things that men don’t normally consider when taking on a project like this. I have to say I am very pleased with all my furniture selections and Betty played a major role with her expertise.
To sum this all up, I am very happy with my shopping experience at Skaffs and recommend Skaffs and particular Dave and Betty, to anyone making an interior decorating change. These sales were completed entirely free of pressure of any kind. Thank you for a job well done.
First of all, thank you for yoyur attentive assistance as we searched Skaff for potential furniture! You were very helpful with our final choice. Everything arrived as scheduled and we are very pleased! Still have a few more items to find, so you may see us again. All in all, our first visit to Skaff was a welcome change. Please let Richard know this as well as he played a role in this experience.
PS: Delivery guys Chris and Monroe were polite and efficient.